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bristan taps review
Fill in online submission forms 4 times NO ANSWER.
If Bristan wants to pay me for installing a pump then I am happy with that. The least Bristan can do is replace our shower as a gesture of goodwill. I contacted Bristan after our plumber told us that the taps should be under warranty. A confirmation email was sent out by the second member of staff while I was speaking to her. The fitting was a breeze and I like everything about it - except that it doesn't give hot enough water! Reviewed in the United Kingdom on 19 April 2019. WHAT HAPPENED BRISTAN ?? Note: With respect to Sale of Goods the timeframe is 6 yrs but Bristan advised that this didn’t apply to them as they are a manufacturer. Renaissance Taps leaking. Mixer taps allow you to get the perfect temperature easily, while separate hot and cold taps can be a little more fiddly! Third, Bristan's website went down for some time (only to appear again seemingly unchanged and no better). Very happy with advice and service. It was selected because it was spec'd as being suitable for low pressure (0.2 bar). It is true that more recently i have been replied to more quickly. So they should really be called Bristan Easy Replace Taps. I called customer services again to see if they had a cap.
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Then screw the flexible connectors to the tap and connect them to your copper domestic pipes.

After two visits from an engineer, who said there was nothing wrong (he told us the water pressure was to blame) I phoned Bristan customer service and made a forceful complaint and they agreed to supply another model. Wow just got my new shower and taps and the shower is amazing.

Hi Clive, thanks for leaving a review. I did eventually find a company that could give me more information about the best replacement valve (Tap Magician in case you're interested) so it is not the case that Bristan could not have this information.UPDATE 20200917, Responding to Bristan's reply 20200917: Bristan's telephone number has definitely been unavailable within the last two months on numerous occasions. We have a water softener fitted, so this can't be down to lime scale. Further, when i looked up the item code i was given for the suggested replacement on the Bristan website it didn't seem that it was a valve, though it was difficult to tell from what little information there was on the Bristan website. Hi Pauline, thanks for your review. I needed to replace a valve in a Bristan quarter turn tap. It's a Bristan so you expect quality, and I have every confidence this tap will continue to perform for many years. 279 people have already reviewed BRISTAN. I don't know what to do now, as nobody at Bristan seems to want to help and they don't reply to e mails or letters. I had a warranty issue during the Covid lockdown but their customer services have been ineffective and they do not respond to emails for several weeks.The fault could cause major water damage but despite several emails they have failed to comprehend the problem.The lack of support regarding their products is a concern especially when a leak from a new pair of taps could cause damage to a property and to my reputation as a tradesman.As requested in Bristan's reply, the case number isCase ID: 02087447 There were two issues that I wanted to resolve.

It’s easy to install, even for those whose DIY skills leave something to be desired. The water also flows out of the head in all directions, and drips for ages once switched off.

After hearing great things about Bristan I am very disappointed. I was offered the option of purchasing a new bidet tap and installation (both discounted) if I would tell Bristan which model.Instead of taking up the offer I managed to buy a new valve on ebay which I easily installed. Approved third parties also use these tools in connection with our display of ads. All rights reserved.

Since late July 2020 the cold tap (fitted in Sept 2018) on the Regency basin mixer in the bathroom has seized. My policy is not to pay silly delivery charges. Fill in online submission forms 4 times NO ANSWER. I run a small property management business and I have standardised the fittings in the properties to reduce costs. One of the best basins taps that you can consider buying is the BauEdge Basin Mixer Tap.
The first was a leak from the main valve shortly after installation and a replacement set of taps was required. This also makes it easy to clean and durable, which is great news for all those who don’t enjoy spending hours scrubbing the bathroom sink. I'm sorry to hear you're having trouble getting through to us. In my frustration of the delays i contacted the CEO Darios Padler. But then it did it again and the above procedure was repeated...just waiting to see if it breaks again before the 12month warrenty runs out? I was told that no spares are available as the 'Echo' range is no longer produced.

I needed a spare part for a shower although the part was on the system the image wasn't visible to me to confirm, quick online enquiry resolved the problem.

See where we’re going with this? Only the latest review will count in the company's TrustScore. A confirmation email was sent out by the second member of staff while I was speaking to her. Excellent service and advice from Bristan when other companies fell short. I'm sorry to hear you're not satisfied with your Glacier sink.

I'm sorry to hear that you are unhappy with the price of the spare parts. The person I spoke to gave me useful advice about dismantling the tap and changing the cartridge which proved very helpful when I did the job. I'm sorry to hear that we didn't get it right for you first time. The caps are very small and easy to damage when being removed. With ¼ turn ceramic disc technology, you can enjoy drip free usage. Since late July 2020 the cold tap (fitted in Sept 2018) on the Regency basin mixer in the bathroom has seized. Bathroom taps come in a huge range of designs to suit anything from modern and minimalist bathrooms to traditional, Victorian decor. In 2014, Bristan, the UK's largest tap manufacturer, released a nice new range of Easyfit kitchen taps. I purchased replacement taps and installed them. Eventually I obtained a refund from the supplier. I sent the relevant details by email but after a week I had not had any confirmation. The Bristan VAL Basin Taps are an instantly recognizable pair of taps that are popular for a reason – they’re simple, stylish and effortlessly functional, complete with easy to use metal handles that make them perfect for busy bathrooms. No shower since a week. However I have a combi boiler with a maximum pressure of 3 bars and I had no boiler cut out or even such unbelievable pressure in my boiler.

At end of June 2020 I sent for a part for kitchen tap(I couldn't use hot water tap)so it was urgent,so after not receiving this part after a week,I rang Bristan(20 mins wait) and they told me that this part could not be sent,so they told me the part number and to get it elsewhere and they would refund my money that was taken from my account on 2nd July 2020.Now after another phone call(long wait again)I was told my £40.08p would be refunded within 5days,but alas its now 10th August 2020 and no sign of a refund. Temperature dial failed. Can it be adjusted? Standard pair of valves £5-10 although Bristan valves specific to this range of taps. When I said that some their current model taps, which I named, have a cap covering the access hole I was told that the only way they could supply one was to remove one from a new tap. They use ceramic disc valve technology to prolong their life and reduce the risk of drips and leaks. The second time I rang at 8.30am and my call was dealt with very quickly.

I needed a replacement cartridge for my quadrato shower unfortunately took 1 month to finally get through to them even sent an email with no response given to be fair this was in mix of covid 19 but when I finally got through to them was very easy and friendly customer service. My plumber is sniffy about cheap taps so he was very pleased to see I had bought Bristan. Appalling customer service. Earlier this year we refitted the utility room and (stupidly) bought a Bristan mixer tap. I'm sorry to hear you're having issues with your toilet not flushing properly and that you don't appear to have been provided with a resolution yet.

Hi Erik, thanks for your review. Essentially they are anything but 'Easy' to fit. They also look superb, adding a touch of contemporary elegance in an instant. These are kitchen taps with mains water pressure. Bristan Group who own Heritage are utterly useless and haven't helped at all and a refusing to acknowledge a problem. Your handle should be easy to use and intuitive. MmmmSo far Bristan you have not CREATED a good EXPERIENCE for this particular CUSTOMER. They had three versions.

David R PImm , John George Pimm & Sons Ltd. Hi Kevin, thanks for your review. My new Hemsworth shower developed a fault as it turns out this Brand is a subsidiary of Bristan. The product comes with 5 years manufacturers’ guarantee which eliminates any questions regarding its durability. Hi Jeff, thanks for your review.

As an engineer myself I started to look at the aerator which has a 5 lpm restrictor in it, which would really restrict the flow of a low pressure system. From luxurious waterfall taps to vintage models that look great in Victorian style bathrooms, there’s a whole range of bathroom taps on the market. Bristan sink with a draining board that does not drain.

Hi Simon, thanks for leaving a review. Due to lockdown there were issues with entering the property but it was an emergency and I do not think a Bristan plumber would have attended immediately considering the delays answering emails! Remove your old tap by unscrewing the nut underneath the basin that locks it in place. I'm sorry to hear that we didn't get it right for you first time. Try again. The phone was answered within a minute by a lady (believed Yvonne). They said they had no alternatives and to go buy another tap. I ordered the valve over the phone and a couple of days later it was all fixed.

DONOT BUY THIS STUFF! New one arrived next day. I persisted that they must have spare caps I was eventually told a reference number for a spare £1.42 plus £6 for delivery. No communication after 2 emails due to lockdown understand not taking telephone calls. Could it be faulty? Great Customer Service Received. Our customer service team would be more than happy to talk you through this if you like to give us a call on 03300 266 273. There's a problem loading this menu at the moment. With a customised ceramic cartridge, this tap boasts drip-free performance and a smooth water adjustment, while the luxurious waterfall spout suits any bathroom. We had a shower fitted with Wicks 7 years ago and trying to get replacement parts has been a nightmare. This tap was fitted in the new bathroom in 2018 with a Regency bath/shower mixer which was useless from the start.

Bad customer service. The "plunger" which operated the shower would not stay up in shower mode unless it was secured with a clothes peg. We do have millions of spare parts which are specific to different products and whilst training is provided to our agents, it appears that we weren't able to identify the correct part for your 16 year old discontinued tap. Disappointingly I found the tap looked cheaper, and sounded a lot LOT louder! First, large sections of the Bristan website just didn't work. The Hapilife Waterfall Basin Tap is another of the best bathroom taps around. I moved into a new build property which was equipped with Bristan taps.

Fill in online submission forms 4 times NO ANSWER.
If Bristan wants to pay me for installing a pump then I am happy with that. The least Bristan can do is replace our shower as a gesture of goodwill. I contacted Bristan after our plumber told us that the taps should be under warranty. A confirmation email was sent out by the second member of staff while I was speaking to her. The fitting was a breeze and I like everything about it - except that it doesn't give hot enough water! Reviewed in the United Kingdom on 19 April 2019. WHAT HAPPENED BRISTAN ?? Note: With respect to Sale of Goods the timeframe is 6 yrs but Bristan advised that this didn’t apply to them as they are a manufacturer. Renaissance Taps leaking. Mixer taps allow you to get the perfect temperature easily, while separate hot and cold taps can be a little more fiddly! Third, Bristan's website went down for some time (only to appear again seemingly unchanged and no better). Very happy with advice and service. It was selected because it was spec'd as being suitable for low pressure (0.2 bar). It is true that more recently i have been replied to more quickly. So they should really be called Bristan Easy Replace Taps. I called customer services again to see if they had a cap.

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